Return Policy

Return and Cancellation Policy

We value your satisfaction with your purchase and want to ensure that you are happy with the products you receive. Please read our updated return and cancellation policy carefully.

Returns:
If you wish to return an item, please note that a restocking fee of 20% will be charged. Contact our customer service department within 48 hours of receiving the product to initiate the return process. The customer is responsible for the return shipping and associated costs. Please ensure that the product is properly packaged during the return process to avoid any damage. We recommend using a shipping method with tracking. If the product is damaged due to improper packaging during the return, we will assess repair costs and deduct them from your refund amount.

Refunds will be issued using the original payment method and may take some time to reflect in your account, depending on your payment provider. Please note that the refund amount may be deducted for shipping fees, restocking fees, repair costs, and other relevant charges. The specific deductions will be determined based on the reason for the return and the condition of the product. Details of the deductions will be provided during the refund process.

Exchanges:
Please note that we do not accept exchanges for different styles. If you wish to exchange an item, you will need to return the original product and place a new order for the desired style.

Size Change Returns:
For customers who need to return an item for a size change, the customer is required to pay the return shipping fee and a 15% restocking fee, which will be deducted from the product price. Please note that due to design considerations, some products may not be eligible for size changes. Please consult our customer service department before making a purchase.

The customer will be responsible for the cost of the second shipment. This cost will vary depending on the shipping location and the chosen shipping method. Our customer service team will provide the relevant shipping fee details and payment options for the customer to choose from.

Pre-Shipment Cancellations:
If you need to cancel an order before it is shipped, a cancellation fee of 10% will be charged. This fee is used to cover administrative costs and potential material losses incurred due to the cancellation. Additionally, any transaction fees or fees associated with the payment method used will be deducted from the refund amount.

Original Shipping Fees:
Please note that original shipping fees will not be refunded.

Refund and Cancellation Process:
If your return or cancellation request is approved, we will process your refund as soon as possible. If you have any questions or need further assistance regarding our return and cancellation policy, please feel free to contact our customer service team. We are here to assist you.